Lucky4d Privacy Policy – How We Protect Your Data
Lucky4d takes the protection of every user's personal data seriously. This page clearly explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
This policy applies to all users who access or use the lucky4d platform through any device in Malaysia.
Information we collect from you
When you register or use the lucky4d platform, we collect several types of information necessary to deliver our services safely and efficiently. The categories of information collected are as follows:
- Account information: Your full name, date of birth, email address, phone number, and password provided during registration.
- Device and browser information: Device type, operating system, browser version, IP address, and device identifier used to access the platform.
- Payment information: Transaction details related to deposits and withdrawals in Malaysian Ringgit (RM), including payment methods used such as GrabPay, Boost, or internet banking. We do not store your full card number or banking password.
- Usage data: Records of in-platform activity including games played, bets placed, session duration, and page navigation.
- Cookies and tracking data: Information collected through browser cookies to improve the user experience and evaluate platform performance.
How your information is used
Lucky4d uses the information collected solely for purposes related to delivering and improving the platform's services. We do not sell or rent your personal data to third parties for marketing purposes. The purposes for which your information is used are as follows:
- Verifying user identity and managing accounts securely.
- Processing deposit and withdrawal transactions in MYR accurately and securely.
- Providing responsive customer support whenever you reach out to us.
- Detecting and preventing fraud, unauthorised use, and activity that violates the terms of service.
- Analysing usage patterns to improve platform design, speed, and overall user experience.
- Sending important notifications about your account, transactions, or policy changes via email or in-app notifications.
Cookies, tracking, and data storage
Cookies and tracking technologies
The lucky4d platform uses cookies – small text files stored in your browser – to maintain login sessions, remember your preferences, and analyse how users interact with the platform. We use two types of cookies: session cookies that are deleted when the browser is closed, and persistent cookies that are stored for a set period to make repeat visits more convenient.
You can manage cookie settings through your browser. However, disabling cookies may affect certain platform functions, including the ability to stay logged in. lucky4d does not use third-party cookies for advertising purposes.
Data retention period
Active account information is retained for as long as your account remains active. Transaction data is kept for a minimum of seven years in line with standard financial record requirements. Once an account is closed at the user's request, personal information no longer required for legal records will be deleted within 90 days.
Information sharing and data security
When your information is shared
Lucky4d does not share users' personal information with third parties without your consent, except in the following limited circumstances:
- Payment service providers: Transaction details are shared with authorised payment processors such as e-wallet providers and banks solely for the purpose of completing your deposits or withdrawals in MYR.
- Legal requirements: Where lucky4d is required by law, court order, or direction from a competent authority to disclose certain information.
- Fraud prevention: In cases where there is reasonable suspicion of fraud or serious illegal activity, relevant information may be shared with the appropriate authorities.
Technical security measures
Lucky4d uses SSL (Secure Socket Layer) encryption for all data communication between users' devices and our servers. Passwords are stored in encrypted form and cannot be read by anyone, including our staff. Access to internal systems is restricted and continuously monitored to detect any suspicious activity.
Your rights as a lucky4d user
As a lucky4d platform user in Malaysia, you have certain rights regarding your personal data. We respect these rights and provide clear channels for you to exercise them:
- Right to access: You have the right to request a copy of the personal information we hold about you. This request can be made through lucky4d customer support.
- Right to rectification: If any information in your account is inaccurate or out of date, you may update it through your profile settings or by contacting customer support.
- Right to deletion: You may request the deletion of your account and personal data. Such requests will be processed within a reasonable timeframe, except for data that must be retained to fulfil legal obligations.
- Right to object to processing: You may object to the use of your data for specific purposes such as non-essential analytics, and we will honour that objection to the extent permitted by law.
To exercise any of the rights above, contact lucky4d customer support via live chat on the platform or email [email protected]. We will respond to your request within 14 business days.
Policy updates and how to contact us
Lucky4d reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify users via an in-platform notification or email to the registered address. The date of the most recent update will be displayed at the bottom of this page. Continued use of the platform after changes are published constitutes your acceptance of the revised policy.
This policy is governed by Malaysian laws relating to personal data protection. Any disputes concerning data protection will be resolved in accordance with the mechanisms established under Malaysian law.
How to contact lucky4d about privacy
- In-platform live chat – available 24 hours a day after logging in
- Email: [email protected] (replied within 14 business days)
- Reference FAQ page for general enquiries about your account and data
This Privacy Policy is effective from 2026. lucky4d is committed to ensuring your data is always protected in accordance with the latest security standards.
Questions about your data?
The lucky4d team is here to help. Reach us via customer support or check the FAQ for quick answers.